PRIVACY
POLICY
Last Updated: 01 January 2025
1. Introduction
Knox Bin Cleaning (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, services, or communication channels.
2. Information We Collect
We may collect and process the following personal information:
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Full name
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Contact details (phone number, email address)
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Physical address for service delivery
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Billing or payment-related information (where applicable)
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Communication records (emails, WhatsApp messages, enquiry forms)
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Website usage data (IP address, browser type, pages visited)
3. How We Collect Information
Personal information is collected when you:
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Complete a contact or booking form on our website
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Contact us via phone, email, or WhatsApp
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Request a quote or service
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Subscribe to a service plan
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Interact with our website through cookies or analytics tools
4. Purpose of Collecting Personal Information
We collect your information to:
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Provide and manage bin cleaning services
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Respond to enquiries and service requests
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Schedule and deliver services efficiently
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Communicate service updates or confirmations
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Improve our website and customer experience
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Comply with legal and regulatory obligations
5. Lawful Processing of Information
We process personal information only when:
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You have given consent
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It is necessary to fulfil a service contract
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It is required by law
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It is in our legitimate business interest and does not infringe your rights
6. Sharing of Personal Information
Knox Bin Cleaning does not sell or trade your personal information.
We may share information only with:
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Service providers or contractors assisting in service delivery
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Legal or regulatory authorities if required by law
All third parties are required to comply with confidentiality and data protection standards.
7. Data Security
We take reasonable technical and organisational measures to protect your personal information against:
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Loss
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Unauthorised access
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Misuse or disclosure
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Alteration or destruction
Access to personal information is restricted to authorised personnel only.
8. Data Retention
We retain personal information only for as long as necessary to:
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Fulfil the purpose for which it was collected
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Comply with legal, accounting, or regulatory requirements
Once no longer required, information is securely deleted or anonymised.
9. Your Rights
In terms of POPIA, you have the right to:
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Request access to your personal information
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Request correction or deletion of your information
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Object to the processing of your information
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Withdraw consent at any time (where applicable)
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Lodge a complaint with the Information Regulator of South Africa
Requests can be submitted using the contact details below.
10. Cookies and Website Tracking
Our website may use cookies to enhance user experience and analyse website performance. Cookies do not collect personally identifiable information unless you provide it voluntarily.
You may disable cookies through your browser settings if you prefer.
11. Third-Party Links
Our website may contain links to third-party websites. Knox Bin Cleaning is not responsible for the privacy practices or content of those websites.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of our website constitutes acceptance of the updated policy.
13. Contact Information
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Knox Bin Cleaning
📞 Phone: 083 449 9215 | 069 483 3596
📧 Email: Delani@knoxguleprojects.co.za
📍 Address: 3 Annette Street, Dawn Park, Gauteng, 1459